Refund Policy

Digital Package ($19)

For our digital package, we offer:

• Full refund within 24 hours of purchase if no prompts have been used
• No refunds after prompts have been used or downloaded
• Support for technical issues with prompt implementation

Physical Action Figures

For custom action figures, our refund policy is as follows:

• Full refund available before production begins (within 24 hours of design approval)
• 50% refund if cancelled during production (before shipping)
• No refunds after shipping has commenced

Quality Guarantee

We guarantee the quality of our products:

• If your figure arrives damaged, we will replace it free of charge
• If the figure doesn't match the approved design, we will offer a replacement or full refund
• Manufacturing defects are covered for 30 days after delivery

How to Request a Refund

1. Contact us at [email protected] with your order number
2. Explain the reason for your refund request
3. Include photos if the issue is quality-related
4. We will respond within 1-2 business days

Refund Processing

• Approved refunds are processed within 3-5 business days
• Refunds are issued to the original payment method
• Bank processing time may take an additional 5-10 business days

Exceptions

Please note that we cannot offer refunds in the following cases:

• Changes requested after design approval
• Customs fees or import duties
• Shipping costs for returns due to incorrect address
• Digital products that have been downloaded or used

Contact Us

For refund-related questions, please contact us at [email protected]